Online surveys are important for conducting user or market research, but survey fatigue is now a major challenge faced by anyone who wishes to collect data. Conversational survey solution humanizes surveys with AI to combat survey fatigue and help you achieve the best survey ROI from two aspects: better survey results and faster insights.
How do survey bots work?
Survey bots work by communicating with people in the form of surveys. People are asked a series of questions by the survey bot, and they provide their answers by typing them into the chat interface. Survey bots can also be used to collect information from people in a more automated way. For example, people can be asked to provide their contact information or to answer questions about their product preferences.
There are a range of different options available when it comes to choosing a platform for a research chatbot. The top 10 platforms are:
1. Google Forms
2. Qualtrics
3. Typeform
4. SoGoSurvey
5. Survey Monkey
6. Survio
7. LimeSurvey
8. QuestionPro
9. Polldaddy
10. Chatbot Builder
However, nearly the same number of respondents (58%) said they’re open to chatting with a chatbot first if it means they can get their issue resolved more quickly. In other words, chatbots have the potential to alleviate pressure on human customer service agents by addressing simple customer inquiries.
Chatbots can also help businesses to collect data. In the same survey, 78% of respondents said they would be willing to share their contact information with a chatbot. This shows that chatbots can be a powerful tool for businesses to collect data from customers.
Overall, chatbots are an effective way to communicate with customers and to collect data. They are quick to respond and can provide good customer service.