WhatsApp chatbots are becoming increasingly popular as a customer service tool. They are easy to set up and use, and they can be customized to meet the needs of your business. Additionally, chatbots with transactional capabilities can be used for a variety of purposes, including growth hacking, image previews, and customized support portals.
The demand for self-service and 24/7 customer assistance is growing at a rapid rate. This is especially apparent when considering that it is possible to have these forms of support without having to pay for an entire call center with customer service agents.
Having this kind of support available via a digital assistant like a WhatsApp chatbot means it only takes a few people to cover multiple responsibilities from within the app such as navigation, order tracking, collecting data on usage in real-time analytics and providing on-the-spot assistance with regard to troubleshooting issues are all delivered seamlessly.
WhatsApp chatbots offer a number of advantages over traditional customer service channels. First, they are available 24/7, which is important for businesses that operate around the clock.
Additionally, chatbots can handle multiple tasks simultaneously, allowing them to handle more customer inquiries than traditional customer service channels. Finally, chatbots are more cost effective than traditional customer service channels, and they can be used to provide customers with self-service options.
How to set Whatsapp Bot
WhatsApp Business API is a set of tools that allow businesses to automate their interactions with customers. These tools include both automated messages and manual interactions. This allows businesses to communicate with their customers in a more efficient way. Automated messages can be used for things like receipts, shipping updates, and order confirmations. They can also be used for customer service, such as responding to common questions. Manual interactions can be used for more complex tasks, like providing customer support or handling returns.
WhatsApp Business API is a great way for businesses to improve their customer service. Automated messages can help to speed up the process of answering common questions, while manual interactions can provide more personal support. By using WhatsApp Business API, businesses can make it easier for their customers to communicate with them.