A live agent like Chat woot can be integrated into your bot in Digital Assistant platform like kAIron. KAIron is a Conversational Digital Transformation Platform that can help with personalization, which is an important factor in the digital age. The coolest feature is Configure client. Underneath it, there are six interesting subdivisions.
You can give the Digital assistant a name and a welcome message in essentials. Theme is where you may get creative with your digital assistant’s color selections. In the Asset option, you can customize the fonts, and in the Dialog message option, you can specify the default dialogue message that will be displayed on the screen. Additionally, you can add a ribbon at the top or bottom of your website.
kAIron concentrates on technology that handles the pre-processing of data that is required. These include the creation of knowledge graphs that can be used to automatically produce questions, answers, intents, as well as question augmentation. By understanding the customer’s context, conversational AI can provide a more personalized experience that is tailored to the customer’s needs. This can include recommendations for products, services, and content.
You can integrate a live agent like Chat woot in kAIron with the following steps:
STEP 1:
Log in to kAIron and navigate to Chat woot integrations in the selected bot.
STEP 2:
To copy the API Access token, Go to Profile settings from your Chat-woot account.
STEP 3:
To get the Account ID, Go to Chat-woot Settings.
STEP 4:
Choose the Action or Intent to be triggered for the Live agent.
STEP 5:
Click save after making the necessary changes.
The bot is now successfully integrated with Chat-woot.
The Live agent can answer the questions to the user under the Conversations tab from chat-woot.