The fields of machine learning, internet development, and mobile app development are all developing swiftly. More and more companies are incorporating their own Digital Assistant onto their websites as users want in-depth responses from chatbots and natural language processing technology advances quickly.
A Digital Assistant is a flexible automated assistant that has the ability to receive, send, and initiate messages. Your Digital Assistant can save data as variables with kAIron for later use. While the user is chatting with the Digital Assistant, Kairon will allow you to generate a ticket in your Zendesk platform.
kAIron is a web-based microservices-driven package that makes it easy to build and scale contextual AI assistants. Through the provision of a no-coding internet interface for customizing, training, testing, and maintaining such assistants, it seeks to make the lives of those who deal with AI-helpers easier.
You may integrate your Digital Assistant with Zendesk action as follows.
STEP 1: By selecting the admin centre from the top menu, you can generate a token from your Zendesk account in the first step.
STEP 2: Select Zendesk API under apps and integrations.
STEP 3: Enable the token access from the settings by providing a description for the token. Return to your Kairon account after copying the token.
STEP 4: Now, add the Zendesk action with the desired name and copied token value to a custom story.
The Digital Assistant is finished after training. Zendesk action is now integrated with your Digital Assistant.