Workplaces are intellectually active environments, much like classrooms and manufacturing floors. However, aside from a few minor aesthetic adjustments, their fundamental structure has stayed largely unchanged for a very long period, which is by definition inflexible and constricting.
Despite the hype surrounding the growing digitization and automation, businesses and companies are just irregularly adopting digital technologies rather than taking steps to change the very fabric and culture of their workplaces.
Particularly with the millennial population, who place a high value on this aspect before joining an organization, one needs to address the core component of employee engagement in order to ensure that we develop a digital-first working environment.
The new generation of workers is more accustomed to interacting with automated interfaces than previous generations, thus businesses need to implement more technologically engaging solutions. Digital assistants with Conversational AI can be effective tools in this situation.
In essence, conversational AI advancements have aided in three areas:
1)Maximizing and improving communication between the company’s workforce and HR
2)Improving the effectiveness of staff training
3)Improving the experience of working every day.
Let’s examine more closely how conversational bots are shaping the nature of work in the future:
Bots for HR processes and employee engagement
We are all aware of the crucial role HR professionals play in raising an organization’s employee engagement level. It’s a job that requires using just the right amount of psychology, motivation, people management, and empathy — all qualities that are fundamentally human — to keep people motivated and joyful. Digital Assistants and intelligent Conversational interfaces, on the other hand, have begun to fulfill this essentially human role for businesses and are also succeeding in it.
Chatbots are being used by businesses all over the world to analyze employee motivation and gauge employee happiness across departments to pinpoint problems plaguing their workforce. These interfaces not only interact with experts but also produce a trustworthy source of data that upper levels of management may use to assess how decisions will affect certain teams, what they would like to change, and what tactics will be needed moving forward.
Bots for employee skill development
Platforms for conversational AI-based upskilling like kAIron have made it possible for numerous professionals worldwide to stay skill-relevant in a system that is growing more and more time-constrained. As opposed to the common one-way delivery mechanism of most training programs today, businesses can implement customized conversational AI solutions that make the entire L&D process a two-way experience.
kAIron is a Conversational Digital Transformation Platform built as a open-sourced web-based microservices-driven toolset to aid in the training of Rasa contextual AI-powered Digital assistants at scale. It is designed to make the lives of people who work with Artificial Intelligence assistants easier by offering a no-coding internet interface for modifying, training, testing, and maintaining such aids.
Users can ask the assistants as many questions as they like, get guidance from them, and practice soft skills (including negotiating, taking interviews, and expectation setting) to improve their interpersonal abilities. Digital assistants can also assist in conducting training to strengthen areas that require improvement and in understanding an employee’s performance according to various criteria.
Bots to improve working conditions on a daily basis
Most workers deal with routine tasks outside of the primary position for which they were hired. It takes countless hours to file costs, reserve meeting spaces, set personal reminders, submit leave requests, and even update performance management software. Employees may manage all of these activities by sending a short message to the chatbot, which can serve as their personal assistant and automate these tasks. Employees must adhere to specific organizational processes and systems, and by linking a bot with the backend system of the organization, it is possible to train the bot to manage these processes from beginning to end.
In conclusion, we have a fairly positive outlook on how AI and bots will affect digital transformation and workplace collaboration technologies. It offers the sector yet another chance to enhance teamwork at the office.
The most important thing to keep in mind is to place people at the center of any AI or bot-related projects. You should also make sure that any AI investments are simple to use and seamlessly integrated with current tools.