Proactive chatbots are automated chat systems that initiate conversations with users, rather than waiting for the user to start the conversation. KAIron is a chatbot platform that uses Artificial Intelligence and Machine Learning to provide proactive customer service through automated chat interactions.
KAIron’s chatbots collect telemetry data from customer interactions, such as their browsing behavior and product searches. This data is used to provide personalized and relevant responses to the customer, making their experience on the website more satisfying and efficient.
For example, if a customer is spending a lot of time browsing a particular category of products, Kairon’s chatbot might initiate a conversation and provide additional information or suggestions based on the customer’s interests. Kairon’s chatbots can also use telemetry data to make recommendations or suggest other products that the customer may be interested in.
By using telemetry data to inform chatbot interactions, Kairon is able to provide a more seamless and personalized customer experience, resulting in improved customer satisfaction and increased sales. This also helps companies to scale their customer service operations without increasing headcount, as the chatbots can handle a large volume of customer interactions simultaneously.
Kairon’s telemetry system is a data collection and analysis system that is used to inform the interactions of their chatbots with customers. Telemetry data refers to the information collected by Kairon’s platform about how customers interact with their website or application, including browsing behavior, product searches, and other user actions.
Kairon’s chatbots use artificial intelligence and machine learning algorithms to analyze this telemetry data in real time which allows them to provide personalized and relevant responses to customers. For example, if a customer spends a lot of time browsing a particular category of products, Kairon’s chatbot might initiate a conversation and provide additional information or suggestions based on the customer’s interests.
By collecting and analyzing telemetry data, Kairon’s platform can also make product recommendations and suggest other products that the customer may be interested in. This helps to increase sales and improve customer satisfaction by providing a more personalized and efficient shopping experience.
In summary, KAIron’s proactive chatbots use telemetry data to anticipate customer needs and provide helpful information, making the customer experience more satisfying and efficient.